Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. witMetrics Support

witMetrics Support

Welcome! To contact witMetrics Support, please select a topic from the options below.

Learn more about

  • Sweeth Hardware - UBEE

  • Sweeth Software - Appliance

  • Sweeth Software - Slicer

  • Sweeth Software - Aligner

Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"32ba5a7f74183c26fb80070467aab753adc94e06_lout","branding":{"id":"1","key":"wme","name":"witMetrics Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de7e5b","headerLinkHoverBGColor":"#de7e5b","headerBadgeColor":"#de7e5b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/130cd968-14e2-4241-845e-0ae6b9d9a56c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzkzMzg2OC0wYWViLTRhYzYtYjdjNS00MTE0Mjg3NDE3NDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzMGNkOTY4LTE0ZTItNDI0MS04NDVlLTBhZTZiOWQ5YTU2YyI6WyJyZWFkIl19LCJleHAiOjE3Njg2NDQxNTAsIm5iZiI6MTc2ODY0MzU1MH0.elV2yReIAuZnFd5RUuFx67BO1Ha6uKSR5QbTOflOQmw&client=57933868-0aeb-4ac6-b7c5-411428741740&mode=fit","logoId":"130cd968-14e2-4241-845e-0ae6b9d9a56c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5370f4","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/59b8af2e-1e3b-4e93-b3ad-ede786a10296/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzkzMzg2OC0wYWViLTRhYzYtYjdjNS00MTE0Mjg3NDE3NDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5YjhhZjJlLTFlM2ItNGU5My1iM2FkLWVkZTc4NmExMDI5NiI6WyJyZWFkIl19LCJleHAiOjE3Njg2NDQxNTAsIm5iZiI6MTc2ODY0MzU1MH0.wacgBwxZrlLXuWkUQbU7fZ9a8o2onJz4jefcrdy_hSg&client=57933868-0aeb-4ac6-b7c5-411428741740&height=300&mode=fit","bannerMediaApiFileId":"59b8af2e-1e3b-4e93-b3ad-ede786a10296","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"wme","projectId":10011,"serviceDeskId":1,"name":"witMetrics Support","description":"<p>Welcome! To contact witMetrics Support, please select a topic from the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://witmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://witmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://witmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://witmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help using the platform or managing your account? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://witmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://witmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bcb09a8b-f396-3f1c-a7d5-6f9f27e34381","appLinkName":"System Confluence","appLinkUrl":"https://witmetrics.atlassian.net/wiki","spaceKey":"WME","spaceName":"witMetrics Ecosystem","spaceUrl":"https://witmetrics.atlassian.net/wiki/spaces/WME","isServer":false},"labels":[],"projectKey":"WMS","serviceDeskId":1,"kbLinkDomainURLs":["https://witmetrics.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WMS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzkzMzg2OC0wYWViLTRhYzYtYjdjNS00MTE0Mjg3NDE3NDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2NDQ3NTAsIm5iZiI6MTc2ODY0MzU1MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.MdQRFjk7JA1caFn6lDjI57zoSI_k-HWihsrHBhoN-6A","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"57933868-0aeb-4ac6-b7c5-411428741740","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"5f3e4a24-224b-4d4c-8df9-6dd32f4f5364","name":"Sweeth Hardware - UBEE","categoryUrl":"https://witmetrics.atlassian.net/servicedesk/customer/portal/1/topic/5f3e4a24-224b-4d4c-8df9-6dd32f4f5364","lastUpdated":"1750261217134","createdAt":"1750078622722"},{"id":"763612ef-6852-409c-bbc8-b63c290f532e","name":"Sweeth Software - Appliance","categoryUrl":"https://witmetrics.atlassian.net/servicedesk/customer/portal/1/topic/763612ef-6852-409c-bbc8-b63c290f532e","lastUpdated":"1750662607529","createdAt":"1750082925288"},{"id":"0915411d-c088-4439-b0b0-7ae111e78ca6","name":"Sweeth Software - Slicer","categoryUrl":"https://witmetrics.atlassian.net/servicedesk/customer/portal/1/topic/0915411d-c088-4439-b0b0-7ae111e78ca6","lastUpdated":"1750662948590","createdAt":"1750662943253"},{"id":"95d089d7-7783-48c7-b9a3-d6f8a4cee368","name":"Sweeth Software - Aligner","categoryUrl":"https://witmetrics.atlassian.net/servicedesk/customer/portal/1/topic/95d089d7-7783-48c7-b9a3-d6f8a4cee368","lastUpdated":"1750749274519","createdAt":"1750749075508"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://witmetrics.atlassian.net/wiki","kbLinkDomainURLs":["https://witmetrics.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=witmetrics","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"32ba5a7f74183c26fb80070467aab753adc94e06_lout","baseUrl":"https://witmetrics.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://witmetrics.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"57933868-0aeb-4ac6-b7c5-411428741740","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"00af48b04bc14d7b81eabdaa1d5f2b59","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://witmetrics.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}